Shipping
We ship to United States addresses only. Shipping options, costs, and estimated timelines are shown at checkout; estimates are estimates, not guarantees. Risk of loss passes to you when the carrier delivers to the address you provided. If a parcel is lost in transit, contact us and we will pursue it with the carrier.
Cancelling an order
Until we confirm shipment, you may also cancel the order yourself from your orders page; the full amount is refunded to your original payment method automatically.
Returns and refunds
Unopened products may be returned within 30 days of delivery. Start a return from your orders page, or email fuhlenlab@gmail.com with your order number, and we will confirm the return address. Once we receive the return, we refund the product price to your original payment method, normally within 10 business days. Original shipping charges are not refunded, and return postage is yours unless the return is our error.
For hygiene reasons, opened skincare cannot be returned, except that damaged, defective, or wrong items are replaced or refunded in full, shipping included, and we may not require the item back. You can report a damaged, defective, or wrong item from your orders page or by email.
From our Terms of service, sections 4, 8 and 9.